Bbb of Detroit and Eastern Michigan

26777 Central Park Blvd., Ste. 100

Southfield, MI 48076

Re: Complaint 13749530

To Who it might Concern:

Many thanks for offering Quicken Loans the chance to react to Mrs. Townsend’s present communication with your working environment. At Quicken Loans, we simply take great pride inside our company culture—a culture that is constructed on a couple of core values we call ISMs. One such ISM is “every client, each time, no exceptions, no excuses. ” That specific ISM is manifested in every thing we do, including within our thorough review and reaction to all inquiries, dilemmas, and complaints taken to our attention. We sincerely regret any dissatisfaction Mrs. Townsend familiar with us.

After getting Mrs. Townsend’s problem, we contacted her straight. As Mrs. Townsend is aware, we usually do not concur along with her allegation that Quickens Loans guaranteed the deposit would no be refunded matter just what. ” Instead, we discovered that our home loan Banker correctly explained our deposit policy to Mrs. Townsend. Additionally, Mrs. Townsend’s wife finalized a Deposit Agreement on July 8, 2019, which states in component, “If you application is rejected or withdrawn, for just about any explanation, we shall refund your deposit without the real price of your appraisal and credit file. ” The Townsend’s home appraised on the cheap than expected, and now we were not able to close their loan as a result. In amount, a refund that is full perhaps perhaps perhaps not owed to your Townsends when it comes to reasons outlined above.

The undersigned directly if there are additional questions, please contact.

Client Reaction

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We have evaluated the reaction created by the continuing business in mention of the complaint ID ********* and have now determined that this proposed action will never resolve my grievance. For the reference, information on why i will be rejecting this response look below:

He initial woman on a recorded line that I spoke to in regards to my loan was contacting me. We made certain to inquire about the agent if some of these details within the loan strive to alter drastically would We be refunded my whole amount. She reacted that i might be refunded it doesn’t matter what. It is all unfortunate on a recorded line however the numerous agents that We have talked to when it comes to simply refund never have permitted me he initial woman that we talked to when it comes to my loan had been calling me personally on a recorded line. We ensured paydayloanmaryland.com hours to inquire of the representative if some of these details into the loan strive to alter drastically would We be refunded my whole quantity. She reacted that i might be refunded regardless of what. This might be all unfortunate for a recorded line nevertheless the numerous agents with any kind of explanation that I have spoken to in regards to just refund have not allowed me to listen to the call or provided me. The past representative that we talked with, i really believe their title ended up being Eric, had been extremely rude and degrading. He had been reading off the script and will never I would ike to getting whole phrase out. He had been extremely rude I inquired to talk with their superior and had been Tell dad he couldn’t promise that i’d be given a telephone call as well as he is the only individual that I would personally be conversing with. I became scammed because of the agent that is first lied and stated I would personally get the full reimbursement regardless of what. It’s on a recorded line. They will have done me personally incorrect.

I will be demanding a complete reimbursement from the corporation whom scammed me personally.